Cancel any time
You can cancel your Advanced subscription at any time in Plan & billing in your flight desk. You keep Advanced until the end of the month or year you’ve paid for, and you won’t be charged again.
14-day money-back guarantee
If Advanced isn’t right for you, ask for a full refund within 14 days of:
- your first payment (on monthly or yearly plans), or
- any yearly renewal.
Email [email protected] from the address on your account. We refund to your original payment method, usually within 5–10 working days, and your desk moves to Free. Monthly renewals after the first payment aren’t refunded, except where the law requires it or we’ve made a mistake.
Your legal right to withdraw (EU and UK)
If you live in the EU or the UK, you have the right to withdraw from your subscription within 14 days of entering into it, without giving a reason. To use it, tell us clearly before the 14 days are up, for example by emailing [email protected] or using the form below. We’ll refund any payment within 14 days of hearing from you, using the same payment method. Our 14-day money-back guarantee gives you at least the same protection.
Model withdrawal form (only fill in and send this if you want to withdraw)
To: BOPLO, [email protected]
I hereby give notice that I withdraw from my contract for the Boplo Flight Advanced subscription.
Ordered on / started on: ______
Name: ______
Account email: ______
Date: ______
Problems with a payment
If you see a charge you don’t recognise, or were charged twice, email [email protected] and we’ll fix it. Please contact us before disputing a charge with your bank; it’s usually quicker.